Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues....
Deliver & actively participate in an effective shift-handover (ongoing activity, safety/reliability/efficiency activity, critical tank level , most critical alert, etc.)
Drive assigned continuous improvement projects (C-IMP) and report associated benefit (when necessary lead project risk and mitigation planning)...
Deliver & actively participate in an effective shift-handover (ongoing activity, safety/reliability/efficiency activity, critical tank level , most critical alert, etc.)
Drive assigned continuous improvement projects (C-IMP) and report associated benefit (when necessary lead project risk and mitigation planning)...