Cross-Regional Integration: Operate within an interconnected engineering group, partnering seamlessly across our Singapore, Chennai, and APAC technology offices.
Collaborative Engineering: Actively bridge gaps between operations and engineering by collaborating with development squads to roll out permanent bug fixes.
Live Incident Handling: Actively respond to automated alerts and regional escalations, initiating immediate technical troubleshooting across web user interfaces, mobile clients, and backend services.
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Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...)
Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
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Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...)
Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
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