Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Drive workplace experience initiatives to improve employee satisfaction by managing escalation and resolution of administrative issues, conducting stakeholder satisfaction scoring and identifying opportunities to improve GA service delivery.
Drive continuous improvement by developing, reviewing, and standardising policies, procedures, governance frameworks and digital solutions that improve efficiency, control and service quality.
Support and coordinate ESG initiatives within the function by implementing sustainability programs, monitoring performance indicators and ensuring organisational sustainability objectives and reporting requirements are met.
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Want to help shape how hardware gets sold and delivered? Working with us at Metasigma, you will join a small tech-hardware team building dependable devices and systems that help customers operate more smoothly.
As a builder on our Commercial & Operations team, you will set up practical sales and operations routines that scale as we grow, and help turn early ideas into repeatable workflows you can point to.
- Site Coordination: Liaise with main contractors, interior designers, or building owners to coordinate delivery schedules and electrical power readiness.
- Installation Oversight: Manage installer teams or subcontractors to ensure hardware installation and wiring meet quality standards.
- Testing & Commissioning: Conduct final inspections, calibrate door sensors, test safety sensors, and program operator settings.
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