Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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Collaborate closely with sales teams, project team, product & engineering team to ensure proposals are accurate, competitive, and technically achievable.
Respond to technical inquiries, prepare RFP/RFI responses, and clarify technical specifications throughout the entire sales cycle.
Conduct in-depth client research (industry challenges, workflows, KPIs, etc.) and produce a Client Requirements Specification document.
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Driving cost saving initiatives by either Challenging engine process status quo or researching engine part/component historical data via CFMi salesforce or MRB review board.
Lead/manage investigations to determine root causes of COQ or defects
Involved in Safety Action Group initiatives that drives SMS implementation and adherence in shop.
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Prepare project schedules, budgets, technical specifications, and resource plans for process scope, and develop equipment and process requirements in line with production capacity targets.
Coordinate with equipment OEMs, process technology vendors, consultants, contractors, suppliers, and internal stakeholders on design, supply, installation, and acceptance of process systems.
Review process design drawings, P&IDs, equipment layouts, technical specifications, and vendor submissions to ensure they meet process, hygiene, and food safety requirements.
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Govern the usage, scalability, security, and performance of workflow platforms, ensuring compliance with enterprise architecture, security, and data standards.
Lead the Process Automation Community of Practice (CoP) across markets and divisions, driving consistent delivery methodology, knowledge sharing, and reuse of best practices.
Identify and drive capability uplift initiatives across skills, operating model, tooling, and delivery processes.
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The Electrical & Instrumentation Principal Engineer will act as a senior Subject Matter Expert and technical leader for SGS Malaysia’s System & Process Safety service expansion. The role is responsible for assessing market opportunity and technical feasibility, designing / developing new service offerings, supporting project delivery, and establishing standards, procedures and methodologies for E&I commissioning, quality assurance, inspection and technical advisory work for new factory set-up in E&E and semiconductor manufacturing environments.