Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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Possess a solid understanding of business information and documents, including but not limited to financial reports, inventory records, and production schedules.
Leveraging BI tools to extract actionable insights from data. Ensure the accuracy and integrity of information within the ERP system, enabling informed decision-making at all levels.
Develop and implement system logic enhancements to support evolving business requirements.
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Undertake any ad-hoc tasks as required to support daily operations.
Act as the first point of contact for onboarding new customers, including coordination, quotation preparation, and handling agent appointment documentation.
Verify the accuracy of operational claims and oversee proper billing procedures.
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I need someone who can become a true right hand, someone who can think ahead, organise chaos, follow up without being chased, identify problems before they become bigger, and help close open loops across emails, WhatsApp, documents, appointments, suppliers, staff, customers, property matters, and business projects.
The right person must be proactive, intelligent, organised, discreet, calm under pressure, and comfortable working with a founder whose mind moves quickly and who may not always have time to give perfect step-by-step instructions.
Your job will be to help reduce mental load, not add to it.
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