Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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Monitor and manage inventory levels to minimise overstock and stockout situations while optimising working capital.
Track supplier performance against key metrics such as lead time, on-time delivery, and product quality, and drive continuous improvement initiatives.
As the Merchandise Executive, your role is to oversee the end-to-end movement of goods, ensuring manufacturing of new and finished products reach customers. You will support the organization’s merchandising and supply chain operations by managing procurement, coordinating logistics, monitoring inventory levels, and ensuring timely product availability aligned with business demands and commercial objectives.
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Outstanding performers will be considered for permanent employment upon successful completion of the programme.
Since 1999, Intelek Talent Solutions has been connecting exceptional talent with leading employers across Malaysia. As one of Malaysia's trusted homegrown recruitment and staffing agencies, we provide end-to-end talent solutions while supporting organisations with their workforce requirements.
Our Graduate Apprentice Programme (Legal) is designed for fresh law graduates who are passionate about Employment Law, Industrial Relations (IR), Employee Relations (ER), and Human Resource Administration. This programme offers practical, hands-on experience in a fast-paced corporate environment while preparing you for a successful career in HR and Employment Law.
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Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Update our internal databases with information about customer issues and useful discussions with customers for knowledge and record for solution.
Collecting prompt and accurate customer feedback and analysing to ensure product optimization and improvement of end-user experience.
Participates in development of client training programs by identifying learning issues and recommending instructional language for features and functionalities.
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Support continuous refinement and standardization of packaging systems across multiple product categories.
Design and develop product packaging solutions that balance visual appeal, functional practicality, and manufacturing feasibility.
Communicate directly with printing vendors, packaging suppliers, and factories to verify technical specifications, materials, print methods, structural requirements, and production limitations.
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Want to lead a restaurant that guests recommend to friends? Start working with us at TENSEVEN HITOYOSHI SDN BHD, where we focus on reliable service, quality food, and serving our local community.
You will build the systems and team that make daily service smooth and scalable. This role is about designing effective shifts, training staff, and shaping a consistent guest experience.