Debt Collection
Negotiation
Communication
Customer Service
Problem Solving
Conflict Resolution
Record Keeping
Legal Compliance
Payment Processing
Microsoft Office Suite
Drive ERP Integrated Support Model (ISM) activities across business functions, assets, and global support networks.
Support stabilization of ERP solutions following implementation, upgrades, and hypercare, with a focus on reducing incidents and improving service performance.
Work with process experts, key users, and IT support teams to identify recurring issues and improve ERP support processes.
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Ensure compliance and execution of RDS, Key Controls and Non-Key Controls in accordance to company's Controls Framework.
Ensure timely storage of evidence on task carried out in Global Records Management System.
Explore ESSA and Continuous Improvement ideas and solutions to achieve efficiencies and effectiveness in performing tasks and assist in implementation.
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-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.
-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.
-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.