Conduct thorough market research and competitor analysis to identify emerging trends in sustainable materials, plastic resin pricing, and recycling technologies, as well as market gaps and opportunities for new product development.
Prepare and deliver compelling sales presentations and proposals to prospective clients, effectively communicating the value proposition of Prestige Commodity's premium recycled resins (HDPE, PP, LDPE, ABS, PC, PS, HIPS, GPPS).
Negotiate contract terms, pricing, and supply volumes with clients, ensuring mutually beneficial agreements that align with company profitability goals.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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Prepare, review, and summarize tenancy agreements for retail outlets, ensuring accuracy and adherence to company policies and legal requirements. Maintain and regularly audit the Tenancy Master File, ensuring accuracy, completeness, and alignment with outlet progress.
To monitor the renewal timeline as stipulated in the agreement, summarize the yearly renewal report, to prepare and serve renewal notice to the landlord on time.
Monitor and track utilities applications and payments for all retail outlets, ensuring timely collection and accurate record-keeping. Coordinate with tenants and finance department to address any payment issues or concerns promptly. Oversee the payment of utility bills for retail outlets, ensuring prompt settlement and maintaining records of payments. Review and analyze utilities consumption to track trends and identify cost-saving opportunities.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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