Seeking feedback and guidance from your manager and team to continuously improve your skills and performance.
You are currently pursuing a bachelor’s degree in engineering, specializing in Electrical, Electronics, Mechanical, Mechatronics, Computer Science, Industrial Engineering or related fields.
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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You are currently enrolled in Bachelor's / Master's studies in Information Technology / Software Engineering / Data Science / Computer Engineering, or related fields
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Ensure system and procedure compliance with company policies, acceptable accounting practices, and applicable financial regulations
Collaborate globally across the Roche network to improve financial operations and standardize processes
You are currently pursuing a Degree in Accounting, Finance, or a related discipline at a Malaysian university or professional body (e.g., ACCA, CPA)
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We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected] . Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Work on items linked to compensation, benefits, and HR policies, while fostering clear communication to enhance employee understanding and satisfaction.
Use dashboards and data analytics to monitor personal and team performance, identifying and following up on continuous improvement opportunities.
Support and contribute to HR process improvement initiatives and projects relating to employee life cycle.
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Qualitative studies: drafting discussion guide, prepare content analysis/ summary of IDIs, assist in qualitative report preparation, etc.
Be familiar with basic market research methodology/industry knowledge and take responsibility in overall project management with minimal support from project leader.
Well communication/coordination with supporting modules, such as FW, Data process, Quality control team to push projects moving smoothly.
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