Costing & Estimation: Collaborate with the factory and headquarters to obtain competitive pricing, conduct cost-benefit analyses, and manage the "Value Engineering" process to win bids.
Client Engagement: Identify and prospect potential clients in key sectors like datacenters, renewables, utilities, and infrastructure, building a robust sales pipeline.
Project Handover: Ensure a seamless transition of won tenders to the Project Management team, providing all necessary technical documentation and commercial clarity.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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