Apply Design Thinking/Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions.
As Project Manager (PM), perform user requirements gathering and analysis, and subsequently project manage the development/implementation of new systems and/or enhancements to existing systems, including leading systems integration and User Acceptance Testing.
As System Manager (SM), constantly review the technical and business performance and fitness of existing systems and processes as part of day-2 operations and suggest improvements and ideas to increase efficiency and performance.
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