Serves as advanced interface with customer for escalations of order commitments, order expedites, and problem resolution.
Monitors and proactively addresses issues that impact performance to committed ship date (CSD), lead-time, response time, and inventory goals.
Coordinates and manages high-visibility and/or important customer programs. May include initial customer or product start-up initiatives or large customer programs.
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Designing and continually enhancing the reporting processes to ensure robust systems of evaluation and control; developing or enhancing regular reporting mechanisms which will give the Company operating information relevant to performance against plans.
Developing a work environment that supports maximum performance and productivity.
Identify and coordinate advance notice, input and resolution of material shortages/overages.
Analyze data and collaborate with internal customers to determine and apply appropriate ordering, inventory, and replenishment policies.
Anticipate potential problems and risks, and generates ideas, insight and solutions to resolve or “head off” potential problems, followed by decisive action to implement solutions.
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