Resolve Disputes: Address and resolve payment disputes or concerns in a professional manner, providing clear information and solutions to the debtor.
Compliance: Ensure all debt collection activities comply with federal, state, and company regulations, including the Fair Debt Collection Practices Act (FDCPA).
Collaboration: Work closely with the collections team and other departments to achieve overall business objectives and contribute to improving collection processes.
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Onboard new clients – KYC, account opening, get credit limits.
Be the key front office representative throughout the trade cycle for clients and middle office and back office, being able to assess and handle settlement matters independently and escalate if needed.
Familiarize with clients’ interests and settlement requirements.
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Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
Support the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for both customers and internal stakeholders
Assist the Relationship Manager with credit analysis and the timely submission of credit proposals for facilities for both existing and prospective clients
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Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
Support the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for both customers and internal stakeholders
Assist the Relationship Manager with credit analysis and the timely submission of credit proposals for facilities for both existing and prospective clients
...
Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
Support the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for both customers and internal stakeholders
Assist the Relationship Manager with credit analysis and the timely submission of credit proposals for facilities for both existing and prospective clients
...