Act as the main point of contact for the Payroll ServiceNow ticketing system, ensuring inquiries and requests are addressed accurately and within established timelines.
Deliver exceptional customer service by responding promptly and professionally to payroll and timekeeping-related questions.
Perform additional payroll and administrative responsibilities as required.
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You follow up with employees and managers to ensure timely and accurate submission of timecards.
You monitor, escalate, and address any exceptions or discrepancies, in alignment with the commitment to defect‑free operations.
You report to management on identified process improvement opportunities, efficiencies, procedural gaps, or areas of concern related to timekeeping data.
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