• Degree / Diploma holder preferably with minimum 1-3 years of relevant experience in payout processing knowledge• Good knowledge in Ms Excel • Preferably knowledge in PowerBI, Power Query, coding skillset• Fast learner who is able to multi-task• Proactive, good interpersonal, communication and analytic skills• Highly organized, attention to details and handle massive data• Pleasant, positive personality, enjoy collaborating with others • Knowledge of SAP accounting system will be an advantage
Review work procedures, controls and practices under the purview of the section for improvement and ensure they are comprehensively documented and updated.
Projects - participate in and/or manage projects which have system and/or business impact on Passenger Revenue Control department’s work processes as assigned by his/her superior. This
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Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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We are looking for a hands-on and reliable Accounts & Administration Executive to manage the company’s accounting and administrative functions independently.
Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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Payment Handling: Manage payment transactions, including accepting cash, credit/debit card payments. Accuracy and confidentiality in handling financial transactions are essential.
Room Assignment: Assign rooms to guests based on their preferences, availability, and any special requests.
Information Resource: Serve as a primary source of information for guests, providing details about hotels amenities, services, policies, and local attractions. They may also handle inquiries related to events, conferences, or specials arrangements.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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