Perform various functions to ensure the delivering of excellent customer experience – from the quality and hygiene of the food served, the service process, and the cleanliness of the store environment.
Responsibilities:
To welcome and greet all customers with a smile
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Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
Welcomes customers by determining their coffee interests and needs.
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Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
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