Handle inbound customer calls professionally, ensuring prompt and effective resolution of inquiries and issues.
Manage and resolve complaints from difficult or dissatisfied customers with professionalism, including escalation to relevant departments when necessary.
Process customer requests accurately and ensure proper coordination, communication, and follow-up with internal stakeholders.
...
Supervise the entire process of installation, connection, pressure testing and commissioning of mechanical equipment (cooling towers, chillers, boilers, pumps, heat exchangers, water tanks, water treatment equipment etc.) to ensure system operation efficiency and compliance.
Coordinate and solve cross-operation problems between on-site mechanical construction and civil engineering, electrical, fire protection and other specialties, optimize construction processes and ensure construction progress.
Be responsible for sorting out mechanical construction documentations, acceptance of concealed works, filing of as-built documentations, and cooperating with the overall project acceptance.
...