Involves in scheduling, staffing and workflow management, monitoring of key performance metrics
Manage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teams
Ensuring the operations meet the targeted Service Level Agreement (SLA) by general management by exhibiting your problem solving and employee coaching/training skills wherever needed
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Be always aware of customers when on the shop floor and priorities offering them the help and advice.
Work within the store to ensure that internal damages are minimized, and Recovery department supported.
Strive to minimize financial loss of damaged in the store and try to maximize the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
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