Provide hands-on technical support for IT hardware, software, operating systems, peripherals, and end-user issues, ensuring timely resolution and minimal business disruption.
Manage endpoint security, user access controls, and act as the first responder for IT security incidents, escalating organisation-wide issues to the IT Manager when required.
Manage backup operations, perform periodic restore testing, and maintain disaster recovery documentation to ensure business continuity.
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For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. This position is within the Global IT - Global Business Services - SAP Center of Excellence. In the SAP CoE team we work in a team with direct colleagues in the SAP domian based and in Kuala Lumpur, Malaysia and Amersfoort, The Netherlands.
Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.
Participating during incident escalation management for Priority 1 and 2 incidents.
An active communicator via our internal platform Viva Engage
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Applies proven analytical and problem-solving skills to help validate processes through careful testing in order to maximize the benefit of business investments in initiatives.
Analyze business and technical specifications to ensure test coverage across the entire integrated system.
Keen to work with test automation engineer to automate tests.
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Hardware:- Manage and maintain all Systems and Network hardware.
Network Administration: - Install, configure, troubleshooting and maintain Firewalls, Routers and Network Switches, and trouble shoot WIFI, Network and Internet connectivity issues
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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