Manage Windows 10 & 11, MS Office Applications, network connections, printer mapping etc.
Manage email message configuration and troubleshooting issues for Outlook.
Must be able to troubleshoot laptop or PC problems down to the board level, set up peripherals, connect devices to the network, and install/replace various hardware components, hard drives, etc.
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Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely closure of findings.
Optimize Resources & Operational Readiness: Optimize manpower, vendor performance, and operational coverage to support business needs, including high-profile events and 24/7 operational support.
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