Experience in multi-cloud environments (MS-Azure / AWS / Google) and on-premise infra with scripting skills (Bash, Phyton), with CI/CD tools. Understanding of containerisation principles and frameworks (Kubernetes, Docker). Require to have the capabilities and understandings to manage the internet and web applications.
Strong root cause analysis skills, investigation, diagnosis and reporting.
Possess In-depth knowledge of on-premise infra (hardware/software) and cloud computing platforms/services.
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Prepare and maintain project documentation such as project charters, project plans, meeting minutes, risk and issue logs, status reports, test plans, and lessons learned.
Coordinate project activities across business users, technical teams, vendors, and external partners.
Monitor project tasks and follow up with stakeholders to ensure timely completion of deliverables.
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Lead RFI/RFP responses and pitch presentations end-to-end, defi ning the winning strategic angle alongside Creative, Strategy, and Account Management leads.
Build and maintain strong relationships with business stakeholders, customers, and vendors, serving as the primary escalation point for service-related issues.
Prepare and present service reports, operational metrics, and improvement plans to management and customers.
Lead, coach, and coordinate cross-functional support teams to deliver reliable and high-quality IT services.
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