Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes
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Manage SAP transactions, including creation of batch and serial numbers, and perform Goods Receipt (GR) activities for incoming products and third-party purchases.
Coordinate shipment arrangements, including shipping instructions, vessel bookings, Bills of Lading, and delivery documentation.
Monitor payment collection prior to delivery and follow up with customers.
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Manage SAP transactions, including creation of batch and serial numbers, and perform Goods Receipt (GR) activities for incoming products and third-party purchases.
Coordinate shipment arrangements, including shipping instructions, vessel bookings, Bills of Lading, and delivery documentation.
Monitor payment collection prior to delivery and follow up with customers.
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Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.
Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.
Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.
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