Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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Identify high-impact areas for operational improvement and lead cross-functional initiatives to address them.
Influence the organization by championing initiatives that elevate customer satisfaction and operational performance.
Collaborate with Technical Account Managers (TAMs) to lead the development of reports on operational performance, SLA compliance, and financial metrics through business reviews and reporting cycles.
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Strengthen your cross-functional network by working closely with operations, HR, and external advisors.
As Senior Accountant you will build robust month-end routines, design practical controls, and scale reporting so leaders can make confident decisions. This role is hands-on and focused on making our accounting processes dependable as we grow.
Develop time-management habits that prepare you for logistics coordination or supervisory roles.
Role purpose
This Driver role is the backbone of our day-to-day operations. You will keep appointments on time, move team members and small deliveries safely, and help our centres stay punctual and presentable for clients.
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Connect with a supportive team where reliability and friendly service are noticed and rewarded. Learn informal management tasks that prepare you for shift lead roles.
Ready to be the friendly face at a busy beauty studio? Working with us at SS Beauty & Wellness Sdn Bhd means joining a close-knit team that offers beauty and wellness treatments plus retail products to local clients.
Your role keeps the salon running smoothly by welcoming guests, managing bookings, and handling payments. You make daily operations reliable so therapists can focus on delivering great treatments.
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Connect with site supervisors, finance, and external vendors to grow your cross-functional network.
Grow your technical skills with hands-on use of HRIS, time and attendance systems, and advanced Excel.
Ready to keep people paid, supported, and ready for the next job? Working with us at PERKASA MARINE SUPPLY (M) SDN BHD means owning HR and payroll for a practical, site-first construction supplier that supports crews and office teams across projects.
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