Partner with Product and Engineering teams to enhance platform capabilities, improve system efficiency, and develop scalable, competitive industry solutions and best practices that can be replicated across markets and verticals.
Maintain a robust risk, control, and governance framework, serving as the senior escalation point for significant operational, regulatory, client, and control matters, while ensuring timely and sustainable issue remediation
Facilitate Kaizen, Value Stream Mapping (VSM), and other related activities/workshops to promote a culture of continuous improvement and operational excellence.
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Lead and manage the day-to-day operations, maintenance and upkeep of the mall's facilities, with full accountability for M&E systems and oversight of soft services such as security, housekeeping, pest control, landscaping, waste management and car park operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
Proven track record of managing a multidisciplinary frontline crew of at least 25+ floor staff, mixologists, and outsourced security personnel per shift.
Communicate with stations to keep them updated on any ground safety, security and load control related process or procedural changes as well as share best practices and lessons learnt from incidents.