– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
Supporting sales forecasting and planning processes by providing data-driven analysis, generating forecast reports, and collaborating with Sales Management to develop sales targets and quotas aligned with organizational objectives.
Support the fee earners in the smooth running of the client/matter lifecycle, following documented procedures, to ensure compliance with the Firm's documented compliance policy and guidelines.
Monitor service performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving continuous quality improvements.
The ideal candidate comes with at least 10 years' relevant experience in trade finance/loan operations experience preferably with some team management experience. Strong hands on knowledge on the relevant operational processes, strong communication and stakeholder management skills to be able to lead the team to success. Proficiency in written and spoken Mandarin is required to facilitate communication with Mandarin-speaking stakeholders on trade finance and loan operations matters.
Oversee the processing of loan drawdowns, disbursements, repayments, interest and fee settlements, rollovers, interest rate resets and bookings for bilateral and syndicated loans, including confirmation that approved terms, conditions precedent and documentation are in place.