Analyze moderation and labeling data from multiple queues to derive a process or market specific trend/correlation. Arrange supporting data points for impact analysis and solution planning.
Operational Documentation & Communication: Maintain and update essential operational logs, records, and communication channels. You'll help ensure clear and timely information flow within the project team and with external stakeholders regarding operational matters.
[Working Effectively with Stakeholders] Ability to engage stakeholders effectively to understand their needs and concerns. You should possess strong communication (written and verbal) skills.
Cooperate with the team to complete the data collection and collation of weekly and monthly reports, assist in business review meetings, and provide basic data support.
Thrive in a fast-paced environment, engaging in technical operations and on-call rotations to address incidents related to cloud, OS, network, performance, and reliability.