Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability. Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
This role plays a critical part in delivering a professional and customer-oriented experience while supporting enrollment growth and operational accuracy.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirementsSupport the execution of cross-functional projects assigned by management and undertake additional duties as required
Degree in Business Administration, Management, Science, or equivalent2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
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Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
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Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
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Assist as a backup for Customer Service Administration when required, including handling end-user inquiries, scheduling technician appointments, preparing service reports, and managing relevant courier waybills.
Communicate with relevant parties, including Conex via WeChat, for product coordination and issue resolution when required.
Assist in creating and maintaining service cases and daily service updates where required.
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Support Retail Chemist Prescription Audit (RCPA) program enrollment and assist in cleansing Master Customer List (MCL) customer data to maintain accuracy and data integrity across systemsBuild and improve existing data processes and establish a virtual repository center to strengthen data management capabilities across the commercial team
Collaborate with the sales force and cross-functional teams to ensure data accuracy and alignment, and provide broader team support during absences or when assigned by managementAdministrative duties and coordination tasks as required
Bachelor's Degree in any discipline, with a preference for Data Analytics, Computer Science, or Business Administration
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Coordinate with Sales Team, Finance, and regional Sales Force Effectiveness subject matter experts to support implementation, administration, performance tracking, monitoring, and reporting of sales force effectiveness systems and related business tools.
Support adoption and administration of standard systems, tools, and service channels to improve operational efficiency, data quality, user compliance, and consistency of execution.
Prepare, consolidate, and maintain operational reports, trackers, dashboards, and documentation required for leadership reviews, business monitoring, project updates, and decision-making.
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