Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Manage and troubleshoot Red Hat OpenShift and Kubernetes environments, including pods, nodes, storage, networking, resource constraints, and application connectivity issues
Ensure monitoring use cases are aligned to enterprise threats, critical assets, privileged activity, identity risks, application exposure, and business priorities to maximize detection coverage and relevance.