The Contractor shall provide Level 2 (Resident Engineer (RE)) Network Operations Support Services to support Sacofa’s network operations. The service shall include the provision of dedicated on-site support coverage during agreed operational hours and shall cover, but not be limited to, the following:
On-Site Operational Support Services
Provide continuous on-site Resident Engineer (RE) network support services at the Sacofa office to ensure stable day-to-day network operations.
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Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
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