Learn how to manage data center inventory and assets.
Learn industry-recognized processes like change management and disaster recovery plans to manage data center availability risk(s).
Individuals who are completing or have recently completed a Bachelor's/ Master's/ PhD degree in Engineering or Facility Management or a related discipline.
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Monitor network alerts and respond promptly to incidents, providing first response and troubleshooting hardware, network, and connectivity issues.
Conduct preventive inspections and routine equipment checks, including in the core and supercore rooms, to reduce downtime and operational risk.
Receive fibre break alerts with coordinates, coordinate ISP repair dispatch, and physically attend to and repair dark fibre breaks, including Priority-1 cables.
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Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims
Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims
Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team
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Support preventive maintenance excellence initiatives by maintaining maintenance standards, documentation governance, compliance requirements, and maintenance best practices.
Participate in TPM and reliability improvement activities, including Autonomous Maintenance, Planned Maintenance optimization, predictive maintenance and continuous improvement programs.
Participate in Lean Manufacturing, Six Sigma, Kaizen, and process optimization initiatives to improve operational performance and equipment effectiveness.
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Understanding of networking, firewall, endpoint, email, and cloud security concepts, with scripting or automation skills and the ability to produce clear technical reports and documentation.
Strong analytical and problem-solving skills, with the ability to remain calm, structured, and effective when managing security incidents and operational challenges.
Ability to work closely with MSPs and vendors, provide on-call support when required, maintain high integrity and confidentiality, and pursue advanced cybersecurity certifications for continuous professional development.
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Optimize HVAC operating strategies based on outdoor weather conditions and IT load requirements to maximize the use of free cooling, improve Power Usage Effectiveness (PUE), and eliminate localized hot spots within the data center.
Prepare, review, and update Standard Operating Procedures (SOP), Method of Procedure (MOP), and Emergency Operating Procedures (EOP). Organize and conduct emergency response drills.
Support HVAC system upgrades and expansion projects, oversee on-site activities, ensure compliance with safety requirements for high-risk work (e.g., hot work and confined space entry), and assist with data center compliance audits, certifications, and inspections.
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Provide 24 hour emergency support. Function as the initial first response to emergency situation and be familiar and trained in the appropriate process and procedures.
Carry out routine inspections on the property with standard checklist, identify any defects or irregularities and follow up with tenant on necessary repair/ reinstatement /regularization. Timely renewal of licences and certificates, submission of service reports by tenants.
Plan and execute preventive maintenance and corrective work.
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Enforce best practices for infrastructure-as-code (IaC) security and system resiliency.
Experience in setting up, maintaining, and monitoring Azure services such as Virtual Machine, Manage Disk, Azure SQL, Load Balancer, Application Gateway, etc.
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