Regional Service Manager - Deskside Support & Field Service Operations (FSO) Role Definition We are looking for an experienced and results-driven Regional Service Manager to lead Deskside Support and Field Service Operations across assigned locations. The role is accountable for consistent end-user support, SLA compliance, customer satisfaction, effective field dispatch, workforce capability, asset governance, and vendor coordination. The Regional Service Manager will lead onsite and remote technical teams and act as the primary escalation point for critical and high-impact user issues.
– Team-oriented: You will work with the Sales and Operations specialist closely, and we are looking for team players who look after one anotherRoles & Responsibilities– Manage fabric inventory (includes lifting fabric rolls, folding fabrics from rolls, simple cutting of fabric, ordering of fabrics, paying for fabrics and conducting bi-weekly checks)– Conduct basic quality control checks (includes ironing of clothes, measurements checks using measuring tape, cutting of loose threads)– Conduct order fulfilment with the use of delivery softwares– Reply basic customer emails after learning our customer reply framework
Oversee overall office operations, including facilities, workspace management, property and lease-related matters, and administrative services. Ensure an efficient and well-managed workplace.
Employee Experience: Work closely with our Office Manager to create a positive workplace experience, from onboarding and engagement to everyday employee support.
Employee Experience: Work closely with our Office Manager to create a positive workplace experience, from onboarding and engagement to everyday employee support.