Technology and operational excellence are critical to the success of our business. The Business Operations team works across functions to improve operational efficiency, strengthen risk and control frameworks, and deliver transformation initiatives that enhance the way the business operates.

As a Business Operations Specialist, you will support and drive cross-functional projects across Operations, Risk, Compliance, and other business functions. The role combines business analysis, project management, process improvement, and stakeholder management, with a focus on translating business requirements into practical solutions and ensuring projects are delivered effectively.

You will work closely with business stakeholders, product owners, technology teams, risk, compliance, and other control functions to identify operational challenges, assess improvement opportunities, define requirements, and implement sustainable solutions.

The role will involve managing projects from initial problem identification and requirements gathering through implementation, change management, and post-implementation review. You will also contribute to strengthening processes, controls, governance, and operating models to support a scalable and resilient business.

Role & Responsibilities:

Back-Office Operations, Control Functions & Process Improvement

Work closely with Operations, Risk, Compliance and other control functions to analyse, identify and improve back-office process inefficiencies, manual workarounds, operational risks, and control gaps, and develop practical solutions to improve efficiency and accuracy.
Map existing and future-state processes, gather user requirements, and develop process improvements, procedures, and operating models.
Translate operational, risk, regulatory and compliance user requirements gathered into practical operational workflows and detailed business/ functional requirements.
Identify opportunities for automation, digitization, and process standardization across back-office functions.

Project & Change Management

Lead or support end-to-end back-office transformation and operational projects, from scoping and requirements gathering through implementation and post-implementation review.
Develop project plans, track milestones, risks, dependencies, and issues, and ensure delivery remains aligned with business objectives.
Coordinate user acceptance testing (UAT), implementation, operational readiness, and change management activities.
Support remediation and improvement initiatives arising from operational incidents, audits, risk assessments, and regulatory requirements.

Stakeholder & Technology Management

Act as a key liaison between Operations, Product, Technology, Risk, Compliance, and other business teams to ensure alignment and effective project delivery.
Facilitate requirements workshops, process walkthroughs, and decision-making discussions across teams.
Partner with Technology and Product teams to translate operational requirements into scalable system and automation solutions.
Support system enhancements, workflow automation, testing, implementation, and post-implementation reviews.

Governance & Continuous Improvement

Maintain process maps, business requirements, operating procedures, project documentation, and governance artefacts.
Monitor project progress & outcomes, and remediation actions to ensure initiatives deliver the intended benefits.
Drive continuous improvement by simplifying processes, strengthening controls, reducing operational risk, and improving the scalability and resilience of back-office operations.

Qualifications & Experience:

Bachelor’s degree in Business, Finance, Information Systems, Operations Management, or a related discipline.
2–3 years of working experience in business analysis, project management, operations transformation, process improvement, or a similar role, preferably within financial services.
Experience in operations, risk, compliance, or technology transformation projects is highly advantageous.
Experience working in a regional or global environment with multiple stakeholder groups is preferred.
Strong understanding of business process analysis, requirements gathering, project delivery, and change management.
Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.
Ability to manage multiple projects and priorities in a fast-paced environment, with strong attention to detail and a structured approach to problem-solving.
Proficiency in Microsoft Office, particularly Excel and PowerPoint; experience with process mapping, workflow, project management, or data analysis tools is an advantage.
Fluency in English and Mandarin, with strong written and verbal communication skills and the ability to review business and requirements documentation in Mandarin to facilitate effective collaboration with colleagues based in China.

Key Competencies

Business & process analysis
Project & change management
Operations transformation
Risk & control awareness
Regulatory & compliance understanding
Stakeholder management
Problem solving & critical thinking
Process improvement & automation
Communication & facilitation
Structured execution & attention to detail

Pay: From RM5,000.00 per month

Benefits:

Health insurance
Opportunities for promotion

Work Location: In person

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