As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.
Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing overall partnership scalability. To do this - we expect you to use data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics, ensuring long-term partner satisfaction and minimising churn.
Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
You will run structured technology trials encompassing fit-gap analysis, piloting, and scale-up decisions, translating emerging technologies into tangible capacity and productivity gains that enhance the government's ability to serve citizens at scale during a crisis.
Understand Marriott’s Programs & Services. Assist with the Annual Initiatives Review. Also assist other departments to better understand Marriott’s Affiliation models and assist them with developing cost models and approaches for new brands as they are added to the Continent.