Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Manage and maintain relationships with food delivery platforms, including negotiating for better platform resources, promotions, campaigns, and commercial support.
Monitor platform performance and identify opportunities to improve sales, order conversion, and operational efficiency.
Analyse and manage delivery-related data and performance metrics, prepare regular reports, and monitor key business indicators.
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Collaborate with business stakeholders to identify business needs and recommend optimal process improvements, considering both current and future-state operating models.
Develop a deep understanding of business processes and prioritize initiatives based on business impact and value creation.
Coordinate closely with business teams, application vendors, Controlling, and Management to maintain visibility of day-to-day operations, including incidents, service requests, and system performance.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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We are currently looking for a talented Delivery Platform Operations Manager to join our team and support MOMOYO, one of the business entities under our group's business operations.
This position will be primarily focused on managing MOMOYO’s food delivery platform operations, including GrabFood, ShopeeFood, Foodpanda, and other relevant platforms. You will be responsible for driving delivery sales and order growth, managing platform partnerships and promotions, monitoring business performance, and leading the delivery operations team to achieve overall business targets.
The ideal candidate should have strong hands-on experience in food delivery platforms, e-commerce or platform operations, with a proven ability to manage sales performance, optimise platform operations, and lead a team.
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Identify opportunities for process optimization and implement improvements to enhance workshop efficiency and workflow effectiveness.
Manage supplier relationships, negotiate service agreements, and coordinate warranty claims with equipment providers.
Engage with customers to understand service and product requirements, address concerns, and provide effective solutions to meet customer expectations.
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