Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Champion the migrant worker cause through public advocacy efforts.
Build and maintain good relationships with stakeholders including MOM, other government agencies, and migrant‑focused NGOs.
Assess claims made by migrant workers, recommend appropriate actions, and escalate legitimate cases to the relevant authorities for conciliation and enforcement.
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• Manage high-volume inbound enquiries via ticketing systems(e.g., Zendesk)• Provide accurate, professional, and timely responses• Escalate complex cases to internal stakeholders within defined timelines• Maintain logs and documentation of escalated enquiries
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Be the primary outbound channel for patient-facing interactions via email, phone call, or text messaging
Make a Real Impact : Opportunity to contribute to a leading digital health company's rapid growth.
Fast-paced Start-up Environment : Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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