Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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We are seeking a motivated Online Sales & Operations Assistant to manage our growing skincare brand. In this dynamic role, you will be the face of our customer journey: quickly responding to WhatsApp inquiries, conducting personalized skin consultations, and hosting engaging Live streaming sessions (TikTok/Shopee) to drive sales. Additionally, you will handle daily backend operations, including meticulous Excel data entry for lead tracking and securely packing parcels for daily shipping fulfillment.
This is a full-time on-site role as a Sales Team at Ainaa Beauty Aira in Sungai Buloh, Selangor. We are Malaysian The role involves of sales responsibilities, engaging with customers in a dynamic and interactive manner.
Qualifications:
Excellent communication and presentation skills
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Support social media and content execution by coordinating captions, artwork, posting schedules and required approvals.
Assist with EDM and email marketing activities, including maintaining mailing lists, preparing campaign information and coordinating approved email sends.
Maintain marketing databases, CRM records and lead information to ensure data is updated and organised.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Our client is expanding rapidly and are looking for an experienced Business Manager to lead a product group within our Specialty Food Ingredients business. This is a senior commercial role for someone who can independently spot and develop new opportunities, own the P&L for their portfolio, and lead a small team while driving strong customer relationships. The successful candidate will have a clear path to broader regional or segment leadership.
Generate data-driven insights and analytical outputs, including graphical representations and performance dashboards, to support operational decision-making and presentations.
Engage actively with cross-functional teams and Supply Chain leadership to broaden industry acumen and accelerate professional development.
Administrative duties and coordination tasks as required.
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