Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
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Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise founded in 2022 with a mission to promote literacy and reduce book waste. We operate multiple second-hand bookstores and book corners across the Klang Valley, run community literacy programmes, partner with local organisations, and maintain donation boxes for used books. Every book sold or donated helps build a more literate and sustainable community.
We are looking for an Operations Assistant to get their hands dirty and help keep our day-to-day book movements running smoothly.
Heavy Lifting & Sorting: Pack, sort, label, load, and unload boxes of books. Think of it as a gym membership that pays you.
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Manage, coach and develop a small team, setting clear objectives and performance expectations while building a culture of ownership, problem-solving and continuous improvement.
Work closely with Commercial, Product, Technology and Customer Experience teams to support new products, partner initiatives and operational projects, ensuring operational requirements are considered and improvements are delivered effectively.
Minimum qualification of Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Business, Operations or a related discipline is required,
...
Books For A Better World Sdn. Bhd. (BFBW) is a for-profit social enterprise founded in 2022 with a mission to promote literacy and reduce book waste. We operate multiple second-hand bookstores and book corners across the Klang Valley, run community literacy programmes, partner with local organisations, and maintain donation boxes for used books. Every book sold or donated helps build a more literate and sustainable community.
About the roleWe are seeking a hands-on Operations Assistant on a temporary basis to support our growing logistics and retail operations across the Klang Valley.
This role is suitable if you are looking for short-term project work or flexible event-based gigs, you’ll work directly alongside our core team.
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Financial Analysis & CRM Insights: Conduct financial modeling, margin analysis, and pipeline tracking by CRM to deliver data-driven insights for negotiations and sales forecasting.
Contracting and Compliance: Review contract documentation to ensure total compliance with company policies, accurate revenue recognition and agreement.
Performance Monitoring: Implement tracking mechanisms to ensure closed deals achieve projected financial targets, identifying variances and optimization opportunities.
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Lead and Develop the Team: Set objectives, manage performance, coach team members, plan capacity, and foster a culture of accountability, collaboration, and continuous improvement.
Operational Performance and Quality: At least 5 years' experience in merchant operations, onboarding, sales operations, or process improvement, with experience managing SLA, quality, productivity, and activation targets.
Product and Process Enhancement: Proven ability to design scalable processes, improve operational efficiency, implement automation, and use Salesforce, data, and AI-enabled tools to support decision-making.
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To prepare and monitor annual maintenance budgets (CapEx & OpEx) and provide maintenance reports to HQ management.
To perform any ad-hoc tasks as and when assigned by the Superior.
To conduct regular site visits to cinema branches nationwide for audits, inspections, and technical evaluations. (On-call to provide remote technical support for all branches during critical breakdowns or emergencies.)
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Applying technical and professional knowledge in assisting the execution of assigned projects to meet the user requirement and regulatory requirements.
To assist in conducting the technical review of technical detailed design drawings, bill of quantities, specifications as well as compiling feedback from other technical and operations departments to ensure the completeness of the Tender and Contract Document.
To assist in conducting/attending site visits and progress meetings to ensure the proper supervision and control of the projects for completion within the contract period.
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Identify operational bottlenecks and inefficiencies before they become problems, and own the fix end-to-end
Act as a connective layer across geography, functions, and stakeholders — sales, finance, marketing, and deal desk — to remove friction and drive collaboration
Challenge assumptions and processes that don't serve the business, even when that means pushing back on senior stakeholders
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· Digital Content Management: Manage and update the NBT corporate website and B2B social media networks (such as LinkedIn and Facebook) with project updates, technical milestones, and industry news.
· Collateral & Material Development: Coordinate with designers, printers, or agencies to draft and update corporate profiles, product brochures (e.g., RHAzyme, binders), technical data sheets, and company presentation slides.
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Support procurement, logistics, and inventory teams with documentation and follow-ups.
File and organize physical and digital documents, including invoices, delivery notes, goods received notes (GRN), delivery orders (DO), and purchase orders (PO).
Monitor and manage office supplies and warehouse administrative tools.
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