Maintain consistency with global policy and regulatory standards and actively address control aspects for the Private Banking front office and operations activities to ensure best practice is in place
Proactively identify and monitor group service quality performance gaps/trends against established SLA standards.
Provides advice and counsel for service quality efficiency and effectiveness and client care opportunities.
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Actively communicate with Oversight Team to resolve issues faced and measures taken to avoid recurrence
Ensure that all transactions are processed in accordance to procedure
Active identification of incorrect transaction processing and provide suggestion to improve accuracy via reviews on re-occurring problems, and gaps with possible solutions to the Manager/team accordingly
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Know Your Client Administration – Working with Sales and Business and Client Services (BCS) to ensure that clients are fully compliant with internal and external requirements in relation to on-boarding, client refresh and other regulatory requirements
Sales Platform Optimization – Monthly analysis of low performing clients for GSRM OC review
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