People Support & Guidance- Guide and mentor junior bakers and new hires on-shift, sharing techniques and best practices- Support onboarding of new bakery staff by demonstrating proper preparation methods and safety procedures- Assist the Kitchen/Bakery Manager in coordinating station assignments to meet operational needs
Baking Execution and Delivery- Prepare and bake menu items according to defined recipes, processes, and health & safety standards- Conduct quality checks on own and junior staff's finished products to ensure consistency in taste, texture, and presentation- Manage baking schedules to ensure timely delivery of products according to store demand and peak hours
Kitchen Processes and Support- Monitor ingredient and supply levels at station, flagging shortages or quality issues to the Kitchen Manager- Assist in checking quality of delivered supplies and ingredients upon arrival- Set up and maintain cleanliness of baking stations before, during, and after shifts- Provide input on workflow improvements to enhance station efficiency
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Maintain logs and records of various orders and executed orders and assigning scheduling driver’s according to availabilities and requirements.
Monitor petrol, TNG usage and Credit Note status.
Assist monitor legal of transport such as Vehicles License, Road Tax, Puspakom, JPJ and to oversee and execute all JPJ and legal matters regarding company assets (trucks and trailers).
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Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
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For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Maintain a clean and organized cashier station, including restocking supplies, tidying the counter area, and ensuring promotional materials are up-to-date.
Collaborate with kitchen and service staff to ensure timely and accurate order fulfillment, communicating any special customer requests or dietary needs.
Adhere to all food safety and hygiene standards, ensuring the cleanliness of the work area and proper handling of food and beverages.
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People Support & Guidance- Guide and mentor junior bakers and new hires on-shift, sharing techniques and best practices- Support onboarding of new bakery staff by demonstrating proper preparation methods and safety procedures- Assist the Kitchen/Bakery Manager in coordinating station assignments to meet operational needs
Baking Execution and Delivery- Prepare and bake menu items according to defined recipes, processes, and health & safety standards- Conduct quality checks on own and junior staff's finished products to ensure consistency in taste, texture, and presentation- Manage baking schedules to ensure timely delivery of products according to store demand and peak hours
Kitchen Processes and Support- Monitor ingredient and supply levels at station, flagging shortages or quality issues to the Kitchen Manager- Assist in checking quality of delivered supplies and ingredients upon arrival- Set up and maintain cleanliness of baking stations before, during, and after shifts- Provide input on workflow improvements to enhance station efficiency
...
Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
...