Track assigned tasks, timelines and action items, ensuring timely follow-ups and providing regular updates to the supervising manager.
Support the coordination of visits, workshops, events and stakeholder engagements, including logistics arrangements, attendance tracking and post-event documentation.
Assist with the preparation of reports, presentations and other materials required for project and operational activities.
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Track all transactions and documentation related to Cage operations
Ensure all Slot Assets are in operation and if not, reasons for any downtime
Track all transactions and documentation related to Slot operations in particular manual jackpots in accordance with Internal Control System Policy and Procedures
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Call Centre Duties: Handle high volumes of inbound/outbound calls, triage clinic-specific queries and route calls to appropriate teams.
Email & Communication Management: Respond to patient emails, confirm online bookings, and manage clinic communication platforms.
Insurance & Billing Support: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
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Ensures that compliance is integrated into the company’s strategic direction. This involves proactively identifying regulatory risks, advising senior management, and embedding compliance considerations into business planning and decision-making processes and ensure the Board informed of key compliance matters.
Implement functional improvements and initiatives to enhance service delivery and operational efficiency.
Perform other duties as assigned by direct supervisor.
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