Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand.
Hire, train, and manage the performance of store managers and staff within the assigned area.
Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues.
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Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints and overseeing the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
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