Further information on the post and the University is available at http://www.cityu.edu.hk, or from the Human Resources Office, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong [Email : [email protected]/Fax : 2788 1154 or 3442 0311].
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Handle fraud and bribery investigation from the cradle to the grave - including but not limited to collecting, reviewing, and collating investigation materials and evidence from all available sources (e.g., witness statements, transactions, CCTV records, digital footprint records and etc.), mitigating fraud losses, staff interview, writing up investigation plan and report, liaising with law enforcement agents, identifying control weaknesses and driving relevant enhancement initiatives