Prepare supplier payment proposals and process payments with 100% accuracy.
Ensure compliance with statutory requirements, proper documentation and timely fulfilment of audit requests.
Manage company taxation matters, ensuring timely tax submission, regulatory compliance, and identification of tax inconsistencies or optimization opportunities.
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Cross-border Authority: Consolidate reporting lines to ensure all dedicated telesales agents across Malaysia and Singapore report directly or functionally into this role to maintain operational consistency.
Define Success Metrics: Establish clear, aggressive, and achievable KPIs for the telesales team (e.g., call volumes, talk time, conversion rates, cross-sell/up-sell targets, and client acquisition costs).
Performance Tracking: Implement daily, weekly, and monthly performance dashboards. Hold the team accountable to these metrics through rigorous performance management and transparent reporting to leadership.
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