Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Create, implement, and support standard processes and procedures to support Service Level Agreements to both Vantage business partners and Vantage customers for network uptime, reliability, service, and performance
Assist in the specification, ordering, purchasing, asset-tracking, and inventory of network-related equipment/supplies/software
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The Contractor shall provide Level 2 (Resident Engineer (RE)) Network Operations Support Services to support Sacofa’s network operations. The service shall include the provision of dedicated on-site support coverage during agreed operational hours and shall cover, but not be limited to, the following:
On-Site Operational Support Services
Provide continuous on-site Resident Engineer (RE) network support services at the Sacofa office to ensure stable day-to-day network operations.
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Develop product presentation materials and conduct product training to sales teams to develop competitive strategy/solution, feasible action plan and execution to achieve sales target and to improve product presentations skills for sales teams and partners.
Develop and provide suitable training courses base on existing and new products.
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Develop product presentation materials and conduct product training to sales teams to develop competitive strategy/solution, feasible action plan and execution to achieve sales target and to improve product presentations skills for sales teams and partners.
Develop and provide suitable training courses base on existing and new products.
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Operational Excellence: Oversee the pulse of the business—from inventory forecasting and stock optimization to deal registration and pipeline management.
The Experience: 1–5 years in the IT/ICT industry (Sales, Product, or Channel roles). Note: High-potential fresh graduates with IT backgrounds are welcome to apply for the Executive track.
The Knowledge: A solid understanding of Cybersecurity, Network Infrastructure, or the wider IT landscape.
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Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
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Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
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Assist in managing and supporting ICT infrastructure including servers, networks, security, data backups, virtualization, PABX, and disaster recovery planning.
Investigate, manage, and resolve complex network issues (LAN, WAN, VPN, VLANs, firewalls, routing and switching).
To ensure a high level of network security is in place to prevent any unwished and unauthorized internal and external intrusion.
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Assist in managing and supporting ICT infrastructure including servers, networks, security, data backups, virtualization, PABX, and disaster recovery planning.
Investigate, manage, and resolve complex network issues (LAN, WAN, VPN, VLANs, firewalls, routing and switching).
To ensure a high level of network security is in place to prevent any unwished and unauthorized internal and external intrusion.
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