The Contractor shall provide Level 2 (Resident Engineer (RE)) Network Operations Support Services to support Sacofa’s network operations. The service shall include the provision of dedicated on-site support coverage during agreed operational hours and shall cover, but not be limited to, the following:
On-Site Operational Support Services
Provide continuous on-site Resident Engineer (RE) network support services at the Sacofa office to ensure stable day-to-day network operations.
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