Maintain the global M365 platform, such as but not limited to: Platform planned maintenance, updates, and upgrades; patching; migrations; consolidations; deployments; project support.
Maintain, assess and test the new features for Exchange Online & M365 Collaboration services released by Microsoft.
Proactively ensure the highest levels of security and availability.
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Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.
Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.
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Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
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Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
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Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
...