Assist the operation of E-commerce platform. Assist in creating and updating product listings on e-commerce platforms. Ensure product information, images and pricing are accurate and up to date.
Content creation: collaborate with marketing team to create engaging product descriptions, online marketing content.
Data analysis: Assist in collecting and analysing e-commerce performance data.
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Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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Store Presentation: Ensure the sales floor is well-presented, products are displayed effectively, and promotional materials are current.
Outreach & Promotion: Actively participate in promotional activities, product launches, and potentially represent the company at events or off-site locations as required.
Reporting & Administration: Maintain accurate customer records & sales reports. Perform basic sales-related administrative tasks using Microsoft Office.
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Payroll & Claims Processing – Execute monthly payroll processing. Verify employee claims and reimbursements while maintaining precise payroll records and ensuring confidentiality.
Compliance & Statutory Filings – Prepare and file necessary statutory contributions such as EPF (KWSP), SOCSO (PERKESO), EIS, PCB, and other mandatory submissions.
Audit Support & Financial Control – Assist external accountants and auditors during audits, maintain thorough financial documentation and audit trails, and ensure adherence to company financial policies and internal controls.
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In this role, you’ll be part of a lean, innovative, and profitable team that’s engineered for the future of marketing. You’ll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where you’ll learn, experiment, and grow as we embed AI into everything we do — from strategy to execution.