Job Scope* Work closely with Business Office staff and other departments to ensure timely and accurate completion of patient billing activities.* Ensure all data elements required are captured accurately and on a timely basis.* Ensure all bills are claimed promptly* Check bill for reasonableness and correct errors discovered on the patient accounts.* Monitor unbilled accounts, update records and databases.* Correspond and liaise with patients, third party payers and external organisations.* Assist in training new team members and maintain internal control.
Organise and maintain workshop artefacts in the team knowledge base for ongoing solution development.
Work with product owners and front‑office teams to elicit, document, and prioritise functional and non‑functional requirements for AI and automation initiatives.
Translate business needs into clear user stories, acceptance criteria, and data‑flow diagrams.
...