Respond to guest requests and inquiries promptly, providing exceptional customer service.
Respond promptly to a variety of guest requests, including the set up of extra beds and baby cribs, providing shoe shine service, delivery of bed and bath linen, guest amenities, and coordination of laundry pick-up services.
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Assist with the publication of annual and monthly training courses calendar and ensure maximum attendance through clear communication via liaison with Department Heads on a regular basis.
Develop, source and conduct training courses scheduled per the training calendar. Host customize courses when appropriate to meet requirements of W Taipei.
Maintain accurate and up-to-date records of all training activities. Ensure all requests for training by Talent are responded to in a timely manner and follow up is conducted when appropriate.
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