Help to ensure the delivery of WOW service throughout a guests’ stay. Provide WOW service to guests throughout all communication channels, such as In Room Dining Orders, Wake Up Call Requests and any other requests the guest may have.
To accurately and efficiently use the PBX, OPERA, MICROS, ALICE, and GXP Guest Request Tracking Systems to improve the scope of Whatever/Whenever services and be able to train these to Talents.
Ensure that W’s Whatever/Whenever service is offered at all times to every guest. Nothing is too difficult and everything can be done!
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